FNB Tollbooth **** . ******* money laundering

*****@FNB

I have recently opened a gold account at FNB and have recently experienced ***** regarding unofficial payments made at Tollgates across free state , Kzn region .

I had cancelled my card after loosing it in town (I suspected it being pick pocketed as town was really busy) .

As per canceling my card soon after o had noticed at the nearest FNB AtM . firstly I could not update my delivery sceadule had to head yo the branch to schedule a new card , total waiting period of 12days .

I received notice about 2weeks later that my account is in arrears of nearly R1000 (rand ) and the issue cannot be resolved after spending hours on the phone with clientcare , branch was given bad service after being put through hours of waiting . all answer I could receive at the end of the day was if a consultant doesnt phone you in 7working days I can follow up on the case.

I feel that this has been a really bad service experience after switching from my previous bank. The cards and speed points are interlinked at toll gates that blocked & Hotlisted cards can be used to pay thousands of rands and no action is taken from FNB Bank is pure Negligence and feel that it has caused many hours of time poorly spend with rude bank management and poor service towards a new client . absolutely no efforts was made from a.e FNB bank .

No to mention the payments notified me only 2 weeks after they had been made at ******* tollbooth payments. And money is still being deducted out of my account .

Please advice me on how to head forward regarding retrieval of my ****** money .

Regards Pete le Roux