FNB toll Plaza *****.

I am extremely frustrated and concerned about an ongoing ***** case on my FNB account. Multiple transactions have gone off at various toll plazas across the country — places I have never visited. I noticed this immediately and contacted FNB to report it.

A case was logged, but it has now been sitting in the “acknowledged” state for over 7 days. When I followed up, I was told it can take “7–30 days” to resolve. This is unacceptable given the seriousness of the matter.

What’s more alarming is that the card in question was blocked ages ago and is not even linked to my profile anymore — yet these toll transactions are still going through! How is this possible? This raises serious questions about internal controls, and I can’t help but suspect an inside job or gross negligence.

Until now, my account had been completely secure, and this sudden spate of *****ulent activity has shaken my confidence in FNB’s ability to protect its customers. I expect:

An immediate investigation and explanation for how blocked cards can still be used.

Reversal of all *****ulent charges without delay.

A written update and resolution timeline — not vague “wait and see” answers.

FNB, this is not just about money — it’s about trust and security. Please treat this with the urgency it deserves. It's not worth having an account with FNB as they fail to protect hard earned money!