FNB Toll *****

I lost my card last year and blocked it on the same day. There are transactions happening with that card on tollgates. And apparently this happens with FNB. I've contacted the call center, no help. The lady I spoke to using the branch phone, hung up on me after putting me on hold. Not to mention that I'd been holding for 25 minutes for someone to greet me, put me on hold then hang up on me. Another thing I don't have an overdraft but y account is sitting on a minus, how? I actually want the entire account closed. I'm not happy.