FNB told me to go in to a branch to change my email address

FNB call centre told me to go in to a branch - outrageous. Changed my email address online but still received a transaction notification at my old email address. Call centre received an error message when they tried to change it and told me I had to go in to a branch to update my email address. Unacceptable user-unfriendly IT system as far as i am concerned.