FNB to refund my R10,000

Good day FNB has really shown they do not care about customers. I went to the branch for investment advice and I was not offered the correct product/advice by the consultant at the branch. After consulting external people including my husband I realised I was not advised correctly I then went back to FNB to inform them I was offered an incorrect product based on my investment needs. I went back to FNB within week. For FNB to change to the correct product they informed me I will be charged R10,000 what ******* is that. I queried this but now I am taken from pillar to post this is daylight ******* our monies are not safe. We trust the bank with our monies and for them to give us excellent advice but when they make mistakes they do not want to take accountability but rather push it back to the customer. I will not rest until I get my hard earned money back, R10,000 penalty is a huge amount to incur when it is the bank that misled you (consultant ***********). I will proceed to the Banking Ombudsman to report FNB. I have been with FNB for more than 15years and this is shocking service considering I was not making any withdrawals but rather looking for the correct investment account.

When the branch called the investment desk we were advised there is no other way but to close the wrong account, they were not offering any support to moving the money into the correct account, and just said we will be charged. We needed to move the money into the correct account, this is unfair that I should be charged such a heavy amount when it is the bank that gave me incorrect advise, and also I was not making any withdrawals but rather asking for the funds to be in a correct account. This happened in a space of a week after realising I was given incorrect advice. I had not benefited from any interest earnings, FNB should be assisting me without any heavy penalties because it is the *********** consultant that caused all this mess by by not advising me correctly and had to ask for changes to be made.

I honestly need this matter resolved we cannot be penalized when we were misled by the consultant at the bank, if anything they should be the ones penalized not the customer.

Regards Thembile