cC
cpeters C
1 reviews | Active since Sept 2016
11 May 2019, 09:11
FNB to FNB payments are useless
FNB is not what they call themselves. Receiving a payment from another FNB client means nothing and you're having to wait up to 24 hours for your money. I am awaiting my pension payment and its been more than 12 hours, still nothing!!!. They don't care about the fact that you need your money and the call centre staff is just as useless to you. They're not willing to go the extra mile and not willing to listen to their clients. I am definitely going to another bank after this ridiculous pathetic service!!!
Helpful (0)
Replies (3)0
Replies (3)
FNB (First National Bank)'s replyOfficial
11 May 2019, 10:02Good Day,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
***
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply11 May 2019, 10:02
Official
Good Day,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
***
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
***
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cpeters C's updateReviewer Update
13 May 2019, 09:36Sending an update as per request, now means that I have to wait another 24 to 48 working hours to get my money. There's just no light at the end of this tunnel.
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cpeters C's update13 May 2019, 09:36
Reviewer Update
Sending an update as per request, now means that I have to wait another 24 to 48 working hours to get my money. There's just no light at the end of this tunnel.
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cpeters C's updateReviewer Update
14 May 2019, 14:24And still nothing. No one knows who does what at this bank. I'm definitely done with FNB. I'm losing more and more money because of their negligence
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cpeters C's update14 May 2019, 14:24
Reviewer Update
And still nothing. No one knows who does what at this bank. I'm definitely done with FNB. I'm losing more and more money because of their negligence