FNB to disappoint once again.

Once again FNB has managed to showcase they appalling customer service and knowledge of their own products and services. Congratulations on your ongoing poor service perhaps a consideration in changing your companys slogan to "How can we further dissapoint you". Your online/ Gold switch team needs to get jacked up on their knowledge. Just to resolve a mere security code (CVV) issue where it keeps declining saying invalid or incorrect yet am staring at the damn thing. Then you get bombarded with stupid questions even though you have stated very clear what it is and where its located. Then you get pushed to a different dept which then puts you back to the same dept which insists on putting you back again to the other dept, like what the f#$%. This entire time I am using my damn minutes people and to top it off you can't even escalate cause theres no supervisor due to covid19. FNB I really thought I have seen it all with you guys but you just good for taking our monies with your ridiculous fees but forget the paying customers needs! Get you your **** in order please cause all of this is at our expense! Especially the guy from the Gold Switch team by the name of Vezi or Vali, this guy is so arrogant thinking his **** smells like roses, he needs to get an attitude adjustment and a much needed course in emotional intelligence and possible how to be customer centric.