FNB Time Wasters

About a month ago, my wife received an SMS to state that her account will be blocked if it is not FICA. No problems there as I know this is the law. With lots of effort we got a "Proof of address". Took it to the bank. While listening to a whole lot of sales pitches, we eventually got it sorted out. My Wife was ready to go, or so we thought. Today she wanted to buy items in store, only to find that she could not pay due to her account being blocked due to FICA. On contact with them, we were told that we need to go to the bank again to get this done. Why does FNB make you go through the effort to not have you block your account, only to block it anyway and you have to waste more time from your side to fix their mistakes? This is totally unacceptable, not to mention embarrassing to stand in a que and then you cannot pay for you items. Keep this up and we will close our accounts.