FNB Time to change Banks

FNB a bank that never gets back to you .... my honest opinion: I think they got too big too fast and do not care about their clients any more. You ask them a question and you never get answers (we will get back to you as soon as possible) Uhmmmmm I am still waiting and then you speak to them on their private chat and get told your complaint will be resolved within 3 working days (which I think is unacceptable for a paying client to wait for an answer regarding my own money) I would like to know who is paying them to handle my bank account because as a paying customer I think the service I'm getting is pathetic and I do not just have a normal cheap account I have a private client's account that i realised now means nothing you just paying more money ,for a bank like FNB to do nothing when you want service and answers you get nothing.... all I want to know is how does the covid 19 cash flow work as I got approved for it and it shows on my banking app but actually means nothing because it seems not to work as I'm told I'm approved for wesbank etc. But my debit orders are going off, and they said it will be refunded within 24 hours, but nothing is happening.... so I think I'm stupid or someone is ***********!!