FNB Tibanefontein Limpopo slow service and poor treatment for the elderly me

Good Day

I would like to express my disappointment at the way we have been treated when bringing my elderly grandmother of 80 years to your branch for the openning of an account.

As much as we acknowledge assistance being given to essential workers, How do we watch when your sales team Machoene, Nyakego and co are clearly assisting their "buddies" being ShopRite and pepcell staff to jump the cue while old and frail members of the public remain on lines and can hardly stand? How does One disregard old folks and make them stand such long cues even when the first thing I did when I arrived was to share with them that I have come here with The old woman whom they see and would like to open an account for her.

Its both concerning and disappointing as it does not conform to your standards of customer service, when Tibane staff do not tow the line with regards to customer care.

We have been here since 09;00 I have even resolved to putting her at The nearby shops benches while I stand the cue as your own are occupied by youngsters.

As I write I am still in line.

Regards

MacGyver Mokwatedi *** ***