FNB ****S MASQUERADING AS GUARDS!!!!

So yesterday, late evening at around 17H00 at Orlando East, Sasol, FNB ATM, I was travelling with 3 kids - the oldest at 12 years old - and decided to stop at the garage for a quick withdrawal on my way to buy food. When I arrived at the garage it was empty and I decided to legally park close to the door of the garage so as to be able to keep an eye on the kids I am with. I unfortunately had to go to the ATM a couple of times as my cards were giving me difficulty and somewhere around my third and final trip to the ATM, I saw an old friend and called him out while waiting for the person who was using the ATM to be done, as soon as he was done I went into the ATM and withdrew cash and upon coming out there was a Fidelity Cash Solutions cash in-transit vehicle parked on my driver side, there was also an unpleasant conversation between my friend and the guard who was standing outside with a HUGE rifle in hand, and what I caught was my friend asking the guard that if he talks to people he must have manners and not behave like he owns the whole earth. I then deliberately asked my friend what the problem was, then the guard proceeded to reply to my query which was not directed to him and he said "angiy'funi lemoto yakho lana" - I don't want your car here -, I ignored the guard and again asked my friend what the issue was, again the guard felt he had the authority to talk to me like ******* as he continued to say "awuza? ngithi angiy'funi lento nyana yakho lana!" - "Are you hard of hearing? I said I do not want this thing of yours here". . . I then turned to him, obviously upset in the way that he is being rude and disrespectful to me, and asked him that if he has a problem with my legally parked car or that it is preventing him from discharging his duties then he should do so politely without any threats to the general public, at this point I went as far as giving him the courtesy of reminding him that he is on the job and that it requires he be polite to people, after what became a short exchange with rude remarks from the gentleman as well as really intimidating behavior from him,I decided to leave and go into my car, the gentleman muttered something I could not comprehend and I got out my car and told him that I will report this incident to his superiors and as such I took out my phone and I took a photo of the cars registration and ID number, I then proceeded to my car again and this time the driver tried to crash into my car and my driver's side car, I had to move out of the way, and the driver then blocked my vehicle with the truck to ensure that I do not get out with my vehicle, I had to wait until a person who was parked in front of me had to open the way for me. At this point I had three very scared kids in the car who were crying hysterically thinking that the ****s with guns were either going to shoot us or run us over with their big truck... Well done Fidelity on that one....

After the incident I immediately called Fidelity Cash Solutions and spoke to Warren Craib, I relayed the incident to him, and somewhere in the middle of the call he told me that he just got a whatsapp from the same guys giving him my registration number and description of the car. We ended the call with the agreement that he would take up the matter with his supervisor and revert to me. It has now been more than 20 hours since my call and nothing from them.

Now in light of this incident, as a client in good standing with FNB, have the following questions for FNB and subsequently their contractor Fidelity Cash Solutions: 1. Is this how FNB allows its contractors to treat clients who pay FNB? 2. Are the guns that FNB and Fidelity arm these psychopaths with intended to keep the general public scared for their lives? 3. Is it the policy of FNB and fidelity that those who are unable to defend themselves are threatened with harm and violence? 4. If the above is not the case, what is FNB and Fidelity going to do about this matter? What is the recourse?

I have been a loyal customer of FNB for more than 5 years and all I keep getting from FNB is a thank you plate filled with nothing but human faeces!!!!!