FNB Three Rivers

My wife went to the FNB branch in Three Rivers just to get some form of help or guidance to what she wanted to know, but instead they were not very helpful at all. The said she must phone them and calls the number, but they do not stay on the phone too see if it goes through correctly. The seat for the customers that must use the phone was also occupied by one of the other staff members and that person was speaking to another customer while they are seated on the customers chair. We have tried to send an email too *** and the email returns to the sender. How are we going to get help if there is no help to offer the customer? I was one of your customers back in 2013 and I moved banks, because of this same issues and not willing to be of help. I sure hope my wife does not want to move from banks after this ***********'s that she received today.