RF
Regardt F
1 reviews | Active since May 2018
05 Jul 2022, 12:02
FNB threatens with account freezing
Got this sms. Validated after login to my online banking.
My questions - who gives FNB the right to ask my Business BEE status, and if I don't they freeze my account???
FNB: You have been requested to confirm the information that FNB holds for *********** business account number ******XX to avoid the account being frozen. Login to your Business profile on FNB Online Banking and select > Business Solutions > Compliance update. or contact us on *** option 5, for assistance. FNB a div of FRB Ltd Authorised FSP & NCRCP20
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Replies (2)RF
Regardt F's updateReviewer Update
05 Jul 2022, 16:19Yes, apparently I will be contacted. The question remains why a bank would ask my business BEE status. If I do not provide my BEE status that they would freeze my account.
RF
Regardt F's update05 Jul 2022, 16:19
Reviewer Update
Yes, apparently I will be contacted. The question remains why a bank would ask my business BEE status. If I do not provide my BEE status that they would freeze my account.
RF
Regardt F's updateReviewer Update
06 Jul 2022, 17:17Received a response email from FNB. The issue is still not resolved or even mentioned in their response.
"Good day
We hereby confirm that your complaint has been resolved.
Please be advised that account needs to revalidated that can only validate via personal or business online banking,
The functionality is not available on the banking app, please see the attached form as a guideline
Please accept our sincere apologies for the inconvenience you may have experienced
We at FNB, strive to deliver the highest level of customer experience, and would appreciate it if you could rate the recent complaints management experience you have received, by selecting the appropriate rating below. Comments are also welcome:
1=The Complaints Specialist did Great
2=The Complaints Specialist can do Better
3=The Complaints Specialist was not good enough"
"Good day
We hereby confirm that your complaint has been resolved.
Please be advised that account needs to revalidated that can only validate via personal or business online banking,
The functionality is not available on the banking app, please see the attached form as a guideline
Please accept our sincere apologies for the inconvenience you may have experienced
We at FNB, strive to deliver the highest level of customer experience, and would appreciate it if you could rate the recent complaints management experience you have received, by selecting the appropriate rating below. Comments are also welcome:
1=The Complaints Specialist did Great
2=The Complaints Specialist can do Better
3=The Complaints Specialist was not good enough"
RF
Regardt F's update06 Jul 2022, 17:17
Reviewer Update
Received a response email from FNB. The issue is still not resolved or even mentioned in their response.
"Good day
We hereby confirm that your complaint has been resolved.
Please be advised that account needs to revalidated that can only validate via personal or business online banking,
The functionality is not available on the banking app, please see the attached form as a guideline
Please accept our sincere apologies for the inconvenience you may have experienced
We at FNB, strive to deliver the highest level of customer experience, and would appreciate it if you could rate the recent complaints management experience you have received, by selecting the appropriate rating below. Comments are also welcome:
1=The Complaints Specialist did Great
2=The Complaints Specialist can do Better
3=The Complaints Specialist was not good enough"
"Good day
We hereby confirm that your complaint has been resolved.
Please be advised that account needs to revalidated that can only validate via personal or business online banking,
The functionality is not available on the banking app, please see the attached form as a guideline
Please accept our sincere apologies for the inconvenience you may have experienced
We at FNB, strive to deliver the highest level of customer experience, and would appreciate it if you could rate the recent complaints management experience you have received, by selecting the appropriate rating below. Comments are also welcome:
1=The Complaints Specialist did Great
2=The Complaints Specialist can do Better
3=The Complaints Specialist was not good enough"