FNB Threatens Merchant with Damages if He does Not Prove he did not charge his client twice ??

Good Day Team FNB

I find it most fascinating that the BANK has to ask its MERCHANT to prove that we did not charge the client twice on a particular transaction.

& the BANK threatens its MERCHANT with damages if we do not prove we did not charge the client twice.

Is this the SERVICE First National Bank offers its clients.?

Are You telling me FNB Merchant Services does NOT know exactly to the CENT the amount of transactions its Merchants processes every day.?

This is Ridiculous beyond Words – instead of running a Business and Servicing my Clients I have to waste my TIME to prove that I did not charge my client Twice – to the BANK, my BANK for that matter.

Is this supposed to be the Age of Computers & Artificial Intelligence.?

I am Not Impressed one bit FNB.

If I Charged my Client for the R540 transaction twice, unknowingly, I expect FNB’s Support to correct the problem – Not threats.

Attached for Your Records are both my FNB ( Left ) & my STD Bank ( Right ) Batch Deposits for the 21st July 2022 – we closed our Business early on this particular day to attend a Funeral.

In much anticipation