KA
Karina A
1 reviews | Active since Dec 2010
11 Dec 2018, 17:42
FNB THREATENING CLIENTS VIA SMS AND FREEZING BANK ACCOUNTS FOR NO REASON!
FNB threatening clients via SMS. Asking for Tax information via SMS. NO reference to which account it refers to. 2 days after 1st sms threat to freeze accounts. Trying to figure out while on business trip over weekend why my bank is treating me - a loyal client - with such disrespect and today even after having spoken to several people from FNB accounts are frozen. I am absolutely SHOCKED about the treatment FNB gives to us clients. TIME TO LOOK FOR A NEW BANK!! It doesn't get more clear than that!
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FNB (First National Bank)'s replyOfficial
12 Dec 2018, 08:56Good Day Karina
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department and feedback will be provided shortly.
I do apologize for any inconvenience caused.
Ref : ***NF
Regards,
Client Experience Team
Tel number: ***
FNB (First National Bank)'s reply12 Dec 2018, 08:56
Official
Good Day Karina
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department and feedback will be provided shortly.
I do apologize for any inconvenience caused.
Ref : ***NF
Regards,
Client Experience Team
Tel number: ***