FNB, this is not right.

I received a new banking card just to find that my name is suddenly misspelt on the card. I contacted FNB and notified them that I cannot activate this card as my name is incorrect. They told me to send them an email with the relevant documentation so that they can fix my name on their system. So I sent the documents hoping that they will replace my card since this is an error on their behalf. I don't hear anything from FNB, I follow up, still nothing. I follow up again, they refer me to a different department, and then, nothing. Eventually I go to the bank myself. They fix my name on their system and send me a new card. Finally my name is correct. But then to my surprise I was charged R110 for #REPLACEMENT CARD FEE. Dear FNB, I don't understand why I have to pay for a mistake that was made on your end. This is not right.