FNB this is not acceptable,

Item: FNB (First National Bank)
Rating: 1
Author: Sinovuyo M

its is really not acceptable for FNB to make u suffer from their incompetence. I have Spent R90 of airtime for about 20 minutes of my time trying to get through to a call centre.

Only to find out that their systems are not working, to return a debit order that I dont know from my account.

I am not going to call again..I really don't see any reason why should i bank with this bank.it is really not my fault that their systems are not working but Im suffering

My reference is RB ********** 6004.

can this be attended to today please

Helpful (0)

Replies (2)

FNB (First National Bank)'s replyOfficial

02 Oct 2018, 10:21

Good Day Sinovuyo Menziiwa ,

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to the relevant department to investigate and provide resolution.

Feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

FNB (First National Bank)'s reply02 Oct 2018, 10:21

Official

Good Day Sinovuyo Menziiwa ,

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to the relevant department to investigate and provide resolution.

Feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

Sinovuyo M's updateReviewer Update

02 Oct 2018, 11:36

The bank that will win the race , is the one that will stop apologising for inconveniencing customers and do things right all the time, if im am not contacted by FNB today. I will reconsider my relationship with the bank.

Sinovuyo M's update02 Oct 2018, 11:36

Reviewer Update