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nashik N

1 reviews | Active since Oct 2016

08 Dec 2016, 15:57

FNB, This is Just For You - You have been Pre Approved for Disappointment

<p>REF : ********** 0586</p> <p> </p> <p>The temporary loan has been offered to me for the past year and the repayment has always been on before the due date.</p> <p> </p> <p>However this loan is no longer available on my profile and according to your customer service department, this loan is system generated and they cannot tell me when this will be updated to reflect on my account, despite the fact that my expenses have not increased.</p> <p>Very disappointing service from FNB. </p>

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Replies (3)
nN
nashik N's update09 Dec 2016, 08:37
Reviewer Update

FNB, This is Just For You - You have been Pre Approved for Disappointment

Customer Service Department unwilling to assist.

FNB (First National Bank)
FNB (First National Bank)'s reply09 Dec 2016, 09:47
Official

Good day Ms. nashika-krible

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is ***.

We assure you that this matter will receive the due attention it deserves and you will receive feedback in 24 to 48 working hours.

Thanks Regards

Rahim Salamaan

FNB Hello Peter Complaints Resolution

(W): ***

E-mail: ***

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nashik N's update09 Dec 2016, 09:59
Reviewer Update

Dear Rahim

Thank you for your prompt follow up, subsequently the matter has been resolved.

My gratitude and appreciation to the team at FNB for dealing with issues with the objective of providing optimal client service.

Thank You