FNB - This is how you can help me.

FNB - This is how you can help me.

I had a Temp Loan with FNB, which i could not repay in time due to situations out of my control. This account got Handed Over and I have paid it up but now i'm struggling to get the paid up letter and even have the account updated on ITC.

I lodged a query on the FNB website Ref ***Q and received a call with a promise to have the issue sorted out Friday (22/11/2019) its been a week and I have not heard a thing. On Monday 25/11/2019 i called the Temp Loan call centre which was unhelpful as they keep referring to the attorneys that the account was settled with, who are just rude and unhelpful as they also refer me to FNB.

Can you kindly check your records to confirm this account was settled, provide me with a Paid Up letter and also update the relevant Credit Information Companies.