NB
Nicole B

1 reviews | Active since Jan 2018

20 Apr 2018, 20:04

FNB thinks we are stupid.

Fnb finds a way around prescribed accounts. We are a credit risk. This is the alternative

FNB_Logo4

Good day

We acknowledge being in receipt of your query pertaining to your outstanding cheque account.

Kindly find the attached statements indicating that the account went into default (esceeding the R7000.00 limit) and was not paid in full until same was closed on the 22 June 2007. We confirm that the outstanding funds were never recovered and therefore the account was closed as a bad debt and therefore ruined your FNB Customer Profile.

Furthermore, you are not obligated to pay the amount as we have written off the debt however should as you want to pursue new/further dealings within the First Rand Group (wesbank, FNB, RMB) the balance must be settled in full. We will then refer the your profile for amendments provided that there are no other bad debt accounts. We need an acknowledgement of debt in a form an affidavit which will read as follows:

I, (full names) acknowledge being indebted to FNB on my Cheque account no ********** 7438 for the amount of R 8 419.77 and I voluntarily want to pay the full balance.

After we are in receipt of your affidavit, we will then furnish you with bank details for the payment. Should you opt not to pay, FNB is not pursuing recoveries for the outstanding amount and the account remains closed however your profile will remain not amended and this will only affect you when making credit applications within the First Rand Group.

We trust the above will suffice

Thank You

Image result for Regards

Sabelo S Maseko | Legal Accounts Officer | Consumer Core Banking (CCB) Risk Management|

2 First Place Bank City| Tel: (087) ********** | Cell: (0) | Fax: ********** 129|E-mail **********

To see the full legal disclaimer pertaining to this e-mail refer to the FNB web site.

This mail comes from First National Bank. For more information please visit our website or download the app

First National Bank - a division of FirstRand Bank Limited. An Authorised Financial Services and Credit Provider (NCRCP20).

This email is subject to a disclaimer.

Visit the FNB website and view the email disclaimer by clicking the "About FNB + Legal" and "Legal Matters" links. If you are unable to access our website, please contact us to send you a copy of the email disclaimer.

0
Replies (4)
FNB (First National Bank)
FNB (First National Bank)'s reply21 Apr 2018, 09:12
Official

Good Day.

Thank you for your posting.

I have escalated your comments FNB Consumer Core Banking (CCB) Risk Management and they will be in contact with you.

Please note the same reference number which was issues yesterday 20/04/2018 will be used for this complaint.

Complaint reference number ***NF.

Regards,

Hello Peter Complaints Team

*** (option one)

NB
Nicole B's update21 Apr 2018, 14:47
Reviewer Update
I don't have the strength to fight you anymore. You win.
NB
Nicole B's update21 Apr 2018, 19:21
Reviewer Update
I take it back. I won't let fnb get away with this form of attack on my character. I'm not a credit risk and that is a direct asult on my character. And do you think attacking people's character to not give them credit because they have prescribed accounts with you will get you off the hook. Think again. How many people could I find who have had the same experience as me and even an attack on my intelligence.
NB
Nicole B's update23 Apr 2018, 11:21
Reviewer Update
I called fnb this morning to enquire about my credit card application. I was told I could not obtain one due to an amount of R9000 owing from a cheque account that is over 10 years old. An amount which I only found out about last week. I explained to the teller it was a prescribed account. But this morning it's still debt. This is newsworthy. Please prescribe the account and I will pretend I did not get a payment plan for it. So I can move forward with fnb my bank.