Fnb : Think Twice

Over the past months I have had nothing but trouble with FNb _ having had my cellphone ****** an banking app I have also had my card blocked an replaced - over 5 calls and two branch visits - i cannot access my online banking - had the fingerprint dones an all that - it still says I should go back ( this all started around the 4th if May _ they offered me two cards an guess what after all that exorbitant banking fees i still had to pay R100 for a temp card that lasts a month whilst waiting for a new bank card an another R100 costing u you a whole R200 because u were a victim of crime now the bank an all those branch visits - no relief for the online banking detail - I was further advised that I will receive an SMS after insisting on it thatmy fnb SIM will become fully prepaid on the July 1st 2019. Til date an nothing no confirmation of this request which will results in another debit that I must occur an FNB will take no liability an will ask for a reference to which never came - so in just under 3 weeks _ I made 5 telephonic contacts 2 branch visits with no assistance I paid R200 to replace a bank card my online bank is still not activated - I have no call references even after requested my SIM become oh and three reversal payments that were not reveresed I'm certain now Il get an auto response sith how sincerely FNB is and a reference number however 3weeks and no change regardless if the protocols that we need to go through - nothing will bring the time I have lost the financial costs I have incurred and the burden of it all - luckily I recently requested a new account with another institution as i will not allow any bank to use my money as services fee for services that are non existent P$ : For all three queries not a single one was efficient, free or resolved.