SR
Sharon R

1 reviews | Active since Aug 2019

18 Jan 2023, 09:55

FNB *******

I will be moving all my accounts. ********** ********* service, zero communication, no accountability. I had a mystery "converted overdraft" appear on my banking profile when I app**** to upgrade my Premier account to private banking. My application was declined due to this money I apparently owe with absolute no sign of it anywhere on my online banking or my app. I got into contact immediately with my husband's private banker who after a whole year of still zero communication informed me she has left FNB and she could not find out where this amount has come from. I was referred to the new private banker. After 2 months of further communications with him, still hearing nothing, me constantky following up I get an sms to say I am now being handed over to attorneys. Please remember that during thus entire period the interest on this mystery amount has been accruing by R500 per month..... Plus in the 2 year period of me apparently owing this money I have up until today's handing over sms had not one email, call, sms regarding this "loan".... I will be publishing on all forms of media regarding these ******.

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Replies (1)
SR
Sharon R's update30 Jan 2023, 07:48
Reviewer Update
FNB came through with flying colours after this review. Patricia Kgosimmele in particular. Her service was outstanding. She arranged a cancelation of the balance of the overdraft , and got my name cleared internally with FNB. We'll done FNB for making this right. I am satisfied.