YA
Yusri A

1 reviews | Active since Nov 2017

02 Nov 2017, 15:46

FNB = *******

Hi,

I dealt with a consultant by the name of Randall Adams. My wife and I are in the process of applying for home loan. We were advised that we becuase we have an access bond and we need additional funding for the home loan, we needed to transfer the monies from the home loan to our personal account in order for the process of additonal lending to begin. We did that under instruction and had the funds in our account for + - 20 days. Whilst the monies was in our personal account I kept on asking Randall when we need to transfer the monies back and he would either avoid me or not answer (I have this on record). On the 1st of this month an amount was deducted from my account after I transferred the monies back. Well done FNB, ***** hard earned money from people who always supported you. I have been with FNB since my student days ....Goodbye

0
Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply02 Nov 2017, 16:26
Official

Good Day,

I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.

I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.

I again apologise for any inconvenience caused.

Kind Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)

YA
Yusri A's update02 Nov 2017, 16:32
Reviewer Update
I have escalated this to our Account Manager who deals with our business account for resolution as well.