1 reviews | Active since Mar 2024
FNB - they don't care or know what they are doing
Total useless people and service. Gone to branch in Glen Marais, Kempton Park to ask why during COVID they reduced my overdraft facility (already a sign they don't care to help) from R100K to 60K in steps of R1700 per month up to reach the 60K. I took that on the chin and I adapted to the new facility. After COVID, I did not need the facility which was coming down. Now few years later, I noticed that without any communication from FNB has gone to 30K. So I went to the branch to ask why did not stop at R60K as they told me few years ago. The lady there, Thabang Mashiane told me that she would let me know by email once she enquired. I got the reply and to my stonishment stating that my account management is bad and my account is always in OD (which I did not use until last week, well inside of the 30K limit), my credit card is in arrear ( I do not even have a CC with FNB), and I have loan in arrears ( do not have any loan on that account, only one on my personal name as I bought a car and is never unpaid as I have a debit order and never returned for no funds). So bottom line, they are not caring opposite of what they say in the ads, or are competent in what they do. I had my accounts for 10 years and now is time to find another bank. Bruno
This is your reply. After the promised 24 to 48 hours that you would come back to me, I am still waiting. I am not a large or complex business, so it should be quite straight forward.
But again you are showing your disregard for clients and probably your cumulative incompetence.
If any other bank reading this would like to have a new business client with no issues that just need a simple and honest bank, you are welcome to contact me.
Regards Bruno Ambrogio
This is your reply. After the promised 24 to 48 hours that you would come back to me, I am still waiting. I am not a large or complex business, so it should be quite straight forward.
But again you are showing your disregard for clients and probably your cumulative incompetence.
If any other bank reading this would like to have a new business client with no issues that just need a simple and honest bank, you are welcome to contact me.
Regards Bruno Ambrogio
Eventually on Friday the branch called me and asked again to explain my issues with them. I Did explain to Priscilla all of it.
The promise, to come back to me with an email and the apologies with a proper explanation why I should not cancel all my accounts and continue with the bad rating on the social platforms.
Up to now, 4 days later, still no email.
And then they wonder why we complain....
Bruno
Eventually on Friday the branch called me and asked again to explain my issues with them. I Did explain to Priscilla all of it.
The promise, to come back to me with an email and the apologies with a proper explanation why I should not cancel all my accounts and continue with the bad rating on the social platforms.
Up to now, 4 days later, still no email.
And then they wonder why we complain....
Bruno