FNB - They can't help you !

Dear FNB

4 months later , still no feedback and get told to wait for office hours.

I reported my complaint in November and it was only captured on the 7 Feb!

got told would be resolved in 48 hours. Yet another non delivery from your side.

Your so called client service is beyond disappointing.

I have spoken to over 70 staff members within 2 days, on going phone calls, branch visits, speaking to so called team leaders and managers. Daily emails to follow up, complaints procedure followed . Great work 👏🏼 on the tick boxes so that your system indicates the matter has been resolved but in the background nothing has materialised.

I'm sick of hearing about turnaround times ! Only one reference number on all my complaints.

REF *** - which was only captured on your side on Wednesday (February 2024)

I received emails to say my matter has been resolved , which is incorrect.

My profile had not been updated since July 2022.

It's been escalated since November 2023 when one of my matters were brought to my attention not by FNB but by another banking provider.

How many more times does this need to be escalated , or is this just another delay tactic?

Definitely not resolved ?? Why is it taking so long ??????

November 2023 This is exactly what I have been told since November Still not resolved.

It's been with the Ombudsman for banking for 3 weeks already? I'm so tired of hearing about turnaround times.

Someone isn't doing their job! I'm beyond fed up Let's see..... It's what I have been hearing since November ...... It's a huge inconvenience ??

The complaint has been escalated since November and zero movement.

My most recent complaints going back to January 2024.

I have since November ! Still no feedback just that is been escalated. How much longer does this mess to be escalated

I have even sent it to CEO complaints , the CEO directly and still nothing ?

How is this treating the customer fairly My updated reports have been sent from all providers and FNB are the only people who still have not done anything..

I want corrective action done today by close of business dating back to July 2022. This is absolutely disgusting behaviour and pure negligence on all staff that are involved!

I have lost all faith in FNB .

It's not acceptable and going against the Acts set out by the FSCA

. How many more times do I have to hear apologies for the inconvenience and the matter has been escalated. Please be patient. It's been 4 months

Seriously and I have been to the branches. Daily calls and emails. Speaking to team leaders and managers. Pushed from pillar to post ?????? How much more ????????????????

California was supposed to assist. It's been over a month I'm not getting feedback

Sheldon asked me to resend all my documents, which was done on Wednesday. I was told 48 hours. Then in following up on Saturday and Sunday I get told to follow up during office hours because the people dealing with the matter don't work on weekends.

When requesting a meeting with managers I am told sorry we don't meet with clients, everything is call centre based. To send emails to centralised email boxes ( just another excuse for matter not to be attended too and for no one to be held accountable)

All these fancy branches where absolutely nothing can be done and they give you the phone just to hear the same excuses and delay tactics.

I have no faith that the team leader will assist. I have spoken too 2 and still no feedback. What makes this time different ?

Continued empty promises I'm not waiting another 6 months.

FNB will need to motivate this because this was no fault of mine. Staff at FNB have caused me so much frustration.

It's mytime , effort and traveling that needs to be done over and over and over because someone at FNB is not doing their job Either they cannot read, or they cannot read and apply action to the instructions. Who knows but I am fed up.

In summary:

You have gone against the FAIS act You have gone against TFC You have gone against the POPI act You have had more than enough time to resolve all my complaints I have waited beyond the so called set turn around times.

#fnbSouthAfrica #fnbteam #FNB #Complaints #OmbudsmanforBanking #CEO #JacquesCilliers #*********** #FedUp #HowCanWeHelp #ZeroclientSevice