bM
bonakele M

1 reviews | Active since Apr 2017

29 Sept 2017, 12:20

FNB-THEY CANT HELP YOU

I just ported my number to F N B Connect recently and now when I need to access the Cellphone banking services it always requires last four numbers on my card and my frustration is If dont have my card with me then I wont be able to helped...And what really upsets me the more its to be told they cant help me with anything...Yeah right and they ask how we help you?

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply29 Sept 2017, 13:03
Official

Good Day,

We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.

A complaint has been routed to the relevant department and I have requested that they provide feedback.

Ref Number: ***NF

I do apologise for any inconvenience caused.

Regards,

Hello Peter Complaints

Daffnie Govender

*** (option one)