FNB & their pathetic Customer Service

The team at card disputes have made me jump through so many hoops, and after doing everything they require for my request for reimbur*****t after an incorrect billing, they then come back to me saying I'm at the wrong division.

It's been close on 10 weeks now, and still no resolution, not even a reply to my mail asking what's up. Such a waste of time - It really feels like I'm dealing with "stay-at-home" staff, who attend to mails in between watching soapies on tv. They have no idea what's going on, bouncing between a lady named Bianca & Amanda (spelt Aamnda in her sign off) - Sloppy. Assuming she can't even get the spelling of her name correct.

Never experienced this at the bank before, but standards have dropped. Get the impression they hope enough time goes by where I forget about it. Last resort coming here, but they don't come back on other communication platforms.

Unreal service. Zero care for the client nowadays. And my money still sits with them as this radio silence drags out.