CM
Clare M

1 reviews | Active since Jul 2018

31 Jul 2018, 09:07

FNB The Worsty bank in the entire world - taking money without consent!

Yesterday was faced with the most frightening experience regarding my Credit Card. Yesterday without consent R23, 400 was taken out of my account without my consent. I have communicated to you the credit card division that I had to return to work to start building myself up again and had arranged to make a payment as soon as I have surplus income. This month’s salary was the first salary that I earned where I have had a little more than my rent and my car and the long list of other debt that I owe and now with you taking the very large amount has left me completely depleted and now no longer able to pay my car at the end of the month, never mind feed myself and pay for water and lights for the rest of the month.

I would think that with the amount owing, that the minimum payment of around R5000 would suffice until I can start making regular payments to get my account back to where it was.

This is a serious emergency and sent me off the edge where I had a panic attack with the branch manager of Pinelands, Cape Town.

Please could somebody call me to resolve this fairly as I simply cannot afford such a big know and this can potentially put me out of a home as of the 1st. The bottom line is that I have been with FNB for many years and the whole entire world has financial issues and they take their money putting me out of home and have no care that I will lose my car on the back end of this, My hard earned salary taken in full. FNB Is not short of money and they will rather see a long standing customer out on the street that offer assistance!!!! Heartless

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply31 Jul 2018, 09:25
Official

Good Day Clare Mnning ,

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to Credit card division to investigate and provide resolution.

Feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***