FNB THE WORST THE BAD THE UGLY

I'm extremely disappointed with Fnb and their ongoing failure to resolve an issue I've raised multiple times. Despite repeated assurances, incorrect R8 charges are still being app**** to my account. I've given them until Tuesday to fix this — otherwise I’ll escalate the matter to the Financial Ombudsman. I have made it clear that I no longer wish to deal with their advisors and have requested a call from a senior manager — yet the problem continues. Customers deserve better than being ignored and passed around without real solutions. #CustomerServiceFail #Accountability #FinancialOmbudsman #UnacceptableService