1 reviews | Active since Oct 2017
FNB the worst service I have ever received!!
First National Bank is a JOKE!
This morning I realized that there is an additional monthly fee going of my bank account. I contacted the FNB Premier number to confirm what this fee was for; which I believe is a simple enquiry, oh my word - I was so wrong!
After being transferred by 5 different agents, each time asking for my details again, my enquiry is still not solved and I've eventually hanged up - after 15 minutes on the phone already.
I had enough of FNB's useless staff! That is it - I am changing my bank today!! Why paying over R 200 on monthly fees and "so call" being a premier cheque account holder, if you don't even get assistance for something so small?
I will definitely also get my husband to change banks...
FNB's Motto: "How can we help", should rather be: "How can we waste your airtime and keep you on the phone for hours!!!!!!!!"
Hello
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Hello
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***