FNB the worst service ever.

FNB has became my worst nightmare every time i contact them, i called today on the number posted on their website inquiring about credit life insurance. the fist person i got through to said they are transferring me to the correct department for the query which i was okay with, that person told me that i was was transferred to the wrong department i need to hold to be transferred to the correct department. I rep**** okay and they transferred the call again. The call was answered by Nicole who informed me that i was through to the wrong department . I do not know what is happening with the bank but it has the worst service ever. when you go to their branches you are told to call their call centers, when you call them you are transferred from pillar to post.