FNB - the worst service ever!

I have been to FNB in Mosselbay (at the mall) since the first week of January for someone there to write a letter stating that I did have an account there but since no transactions occurred in 3 months as per bank policy they (FNB) closed my account. <br> <br> This letter is needed for business reasons and no one at FNB can give me such a letter, am always told that they don't give a letter only bank statements. I need a letter - not statements.<br> <br> I was there again today at the Heiderand branch and after a long debate was told that they would try and get hold of the area manager to solve my problem. I asked her when she says she does not know - now she phones me she says she still has not heard from the area manager.<br> <br> So frustrating - and I can not carry on with my business till I have that letter.<br> <br> This is now the third month that am trying and am still no closer to getting this letter than when I started!!!