FNB The worst private wealth/ FNBKYC banking services

They blocked my account without a bit of communication. I told them I was overseas and they couldn't help nor care about my situation. I'm a private wealth banker who has been with them for almost 20 years. I stayed on the line for 3 hours and there was no assistance, I'm left stranded in a foreign country yet I have a banker to sort out the problems since he knew that im overseas. I was even told to call the KYC department which is so unprofessional as they know how to block a customer but they don't have a system in place to unblock customers immediately. There's no link between private wealth and that department. They knock off Saturday and come back to work on Monday, then what must happen if they didn't see that a customer has sent all the documents. I was asked to resend documents many times, which makes the employees extremely unprofessional as they were supposed to check all my documents on my profile. FNB's customer service is sickening and highly unprofessional. I gave them 1 star because of the one guy called Orbet Mlalazi, he cared and truly assisted. He gave me all the service I could have asked for and the rest never knew how to handle the problem. There's One lady (Ntombifuthi Madonsela) also who tried assist by talking to her manager but all that in vain cause my account is still blocked and I can't go nor do anything from Saturday, thanks to the worst bank in the world. I regret banking with FNB, guys be warned this institution doesn't put their customers first, they just charge you every month for no services.