FNB, the worst of the worst

I have never experienced a company with such poor customer service! In fact, calling it "poor" is a kindness as it is in fact non-existing. A business account laid dormant on their side for over a month, they had all the required documents and after hours of airtime spent following up on them I finally received a letter stating my account was now active. Forex confirmed my international transfer was loaded and should be released in 15 minutes. Almost 6 hours later no funds have been transferred, Forex now says that the KYC department ("Know your customer" ironically enough) have not uploaded the documents on their side yet. Meaning the letter I received is invalid as the account is actually not activated. One international transfer has already had to be cancelled due to the FNB time wasters. Definitely the absolute WORST bank for a business as they are insincere and devoid of any real sense of customer service,