FNB, the worst home loans department. STAY AWAY FOR YOUR OWN SANITY!

It is with utter disgust and frustration that I’m writing the 3rd review/complaint related to the same building loan app**** for during March 2021. Once again I have been blasted with the incompetence of the FNB home loan department. The level of incompetence is appalling!!!!!! The registration process to date has been a nightmare to say the least. This process started more than 2 months ago. There is NO communication between the Attotneys, LBD Attorneys, and FNB. The registration process is being stalled unnecessarily by requesting documents, from the City of Cape Town, which are impossible to obtain at this stage. FNB and the Attorneys requested a Section 137 clearance certificate and I subsequently informed them that our plot was not subdivided, therefore the document cannot be provided. They are now adamant that they need certificates for proof of the water, sewerage and electrical installations before registration. I’ve contacted the City of Cape Town and they informed us that a certificate will not be issued now but only after building. The other problem that we have is that the Attorneys are still waiting for the life policy to be approved since the start of the registration process. Bear in mind that this life policy was in place at the time when the vacant land was financed. FNB advised that the bond will not be registered if these documents are not provided. I am tired of communicating with imbeciles. We have to pay Attorneys for what FNB??? FNB offers high interest rates and when this is questioned they blame the pandemic. FNB is taking advantage of consumers during these trying times, which is PATHETIC to say the least. I have emailed FNB care, but to date no response. I have been with FNB for more than 20 years but believe me, this will soon change.

Your ads are a sham!!! False advertising!!