FNB = The Worst For Service!

I am absolutely dumbfounded at how inept the service and staff are at FNB. My Father-In-Law app**** for a credit card in December 2019 and to date, the process is still ongoing. Every single document requested has been given to FNB and they have acknowledged receipt but every time a query on the progress of the application is made nobody can give an answer. The whole application process has probably been completed three or four times already. The customer service center is absolutely useless because every time you phone them the only person that can assist is never available. Please stay away from using FNB if possible. You will regret using them as your bank. It's probably time now to approach another institution.