FNB - THE WORST EVER!!

If I wasn't forced to give a start then there would be none. I have a recording of a 1hour extremely poor call handled by a call centre agent for stop payments. I initially called in asking for a debit order to be stopped but the agent advised that my instance was for a payment and that a form had to be filled in. On the call there is long silences with vulgar language being used in the background. I have the name of the agent. the worst part is that I was then handed over to a "Manager" by the name of Ridaa salie - email ***. I sent my complaint email with the attached very bad call and to this date I do not have an acknowledgement that he received my email. I also sent him my form for the transaction that must be reversed and a month later - Still no action.

Time to move onto to a better bank, sad part is - No I have to move my home loan too. Lesson learnt.