FNB: the worst digital company ever???

I have spent 3 hours this morning waiting at least 20 minutes at a time for a human to answer, getting diverted elsewhere with the calls dropped, and not finding anybody who can actually help me. I gave a * but it should be zero. As for emails sent or messages left, nobody comes back, except with automated emails which say they’ll call back within 2 days. And they don’t. I’ve been fighting for a week because my business credit card payments are failed. Out of the blue. I’m fed up. FNB: “the best digital bank@, they claim. I have never ever ever had such frustrating interaction and non-interaction with any company in my life!!!