FNB the worst customer care

I use to bank with FNB and due to problems I have moved my account to different bank. I have a funeral policy and a life policy with FNB. Debit orders have been going off my account with no problem. Suddenly in the past 2 months my life policy wasn't debited. I phoned fnb life to ask why and can't get an answer. I am unable to update my details online or telephonic and need to go to a branch to do this. Was told supervisor will contact me and still waiting. Today I phoned again and was told they are unable to debit from the bank I am banking with. Which does not make sense as they have been debiting from it the whole time. FNB service has gone down the drain since every time you phone you speaking to someone working from home and they can't transfer the call and can't give you a number to call. Time to move my policies.