FNB - the worst bank in South Africa for customer service

I experienced a FNB Payshap missing funds event - reported it to FNB Payshap support contact centre - on 29 Jan 2026 - and again on Monday 02 Feb 2026 - as fnb closed the first case - not sure why! Its now 5 February 2026 at 14.58 still no funds , no feedback to the cases logged. Try 5 timee since then via the contact support centres , and either the calls are cut by the agent or Iam told they will call me back within 30 mins- sure , that never happens