CS
Cassie S
1 reviews | Active since Feb 2010
21 Jan 2021, 20:21
FNB the worst bank in SA
FNB online services are just pathetic.
I'm waiting now 4 days for my Capitec bank account to be verified by FNB's PayPal division.
If you phoned them, your waiting period is more than 40 minutes, if you email them they don't respond. Never experience such a useless Bank. Pathetic, pathetic, pathetic, pathetic, pathetic, pathetic, pathetic, pathetic!
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Cassie S's updateReviewer Update
24 Jan 2021, 21:42On Monday 18 January I had to re-register on the FNB website for an online account. FNB had all the data of my existing/previous account; for example the verification of my linked Capitec bank account. However on 21 January ****il tonight 24 January) FNB was/is still busy re-verifying my Capitec account (for which they have an existing/previous verification).
After my complaint here on Helopeter.com on 21 January, I received the following SMS text message from FNB: "FNB High Priority Complaint ref ***NF been sent to Customer Resolution Centre ***. A consultant will contact you within 24-48 business hours".
AND ON FRIDAY I also (WOW!) received the following SMS text message: "Your Complaint ***NF has been assigned to Customer Resolution Centre. We're looking into it and will contact you shortly."
Well, the 24-48 hours have passed, and nothing happened.
I maintain what I said before: Pathetic, pathetic, pathetic, pathetic!
CS
Cassie S's update24 Jan 2021, 21:42
Reviewer Update
On Monday 18 January I had to re-register on the FNB website for an online account. FNB had all the data of my existing/previous account; for example the verification of my linked Capitec bank account. However on 21 January ****il tonight 24 January) FNB was/is still busy re-verifying my Capitec account (for which they have an existing/previous verification).
After my complaint here on Helopeter.com on 21 January, I received the following SMS text message from FNB: "FNB High Priority Complaint ref ***NF been sent to Customer Resolution Centre ***. A consultant will contact you within 24-48 business hours".
AND ON FRIDAY I also (WOW!) received the following SMS text message: "Your Complaint ***NF has been assigned to Customer Resolution Centre. We're looking into it and will contact you shortly."
Well, the 24-48 hours have passed, and nothing happened.
I maintain what I said before: Pathetic, pathetic, pathetic, pathetic!