Fnb - The worst bank in SA

I've been a long time fnb customer.I find my account suddenly being debited .I don't have any debit orders.so I try to get it reversed online. No joy. Finally make time. Go in to a branch. Beacon bay East London. But I'm now fed up. I haven't even made it into a branch the last 10 attempts. You're met by some person at the door who looks like he's done with life and is trained to do his utmost best to keep you away from speaking to another human being for the rest of your fnb experience. .They direct you to the phone. Or the computer. Then you're on your own. There is no regard for your problem being solved and no care.spent about an hour on the phone on hold. Give up. So i stand in a queue again. And hope to all that is holy....ask to go inside and speak to someone. The FNB employee then looks at you like you've asked for the blood of his 1st born child. Repeat process 3 times that week. No success. Fast orward 1 month. Another debit order has come off. I still can't reverse it online. And 6 separate calls for over 30 minutes yielding nothing other than frustration and hold music. I will be attempting to close my acc today. Hopefully they can do this properly!