FNB - The worst bank in reversing debit orders.

I just called FNB customer service to do a debit order reversal. To my dismay I was advised that FNB will not be able to assist me & I need to complete a form which might take up to 7 business days. I thought moving from Standard bank to FNB will make life easier for me, but its clearly not as Standard bank could at least reverse debit orders telephonically & funds will reflect in your account within 24 hours. The more I told the consultant that I only supp**** my account number, the more she told me that it looks like I gave my card number as well. This is certainly the 1st time that I hear one can also provide your card number for debit orders. The consultant that assisted me also displayed a deep sense of unwillingness to help, hiding behind a "process". I always thought that FNB is the leaders in banking technology, but they are certainly not & are way behind Standard bank, based on my experience. FNB you have the systems, can I please have the debit order reversed immediately & the funds returned to my account asap. The form the consultant sent me is clearly for cheque & debit card disputes, which is irrelevant to my complaint.