FNB - The worst bank ever

I sent a request to switch my banking to FNB on the 1st of September 2020 where I was advised that I would receive my bank card within 7 to 14 days which to my surprise was never ordered, I advised one of the bankers that called me that I will only give my employer instruction to pay my salary to FNB once I receive a card there after I received an email advising that my account was cancelled. Now all the debit orders that they switched went off this FNB account, where there were obviously no funds which I then transferred, and all the payment were returned unpaid. This obviously came to me with penalties which I had to cover. What saddens me even more is that FNB was the first bank I banked with since I was 12 years old and due to bad service, I moved my banking and decided to move back but the service had gone a million times backwards. I logged a complaint on the 29th of September (Ref ***), I received a text advising me that I would be contacted shortly and 72 hours later I have received no contact. I went to the Sunward park Branch, spent 1.5 hours requested that my account is closed when I was advised to call the call center which I did on the same day at 12:43 and requested that this account is closed which never happened. To my shock I received a call this morning and I was asked about a debit order which I had done a manual payment for and the lady confirmed that my account is not closed. I am now receiving texts about debit order switching that FNB is busy doing. This is disgusting and I will never encourage anyone to bank with FNB and they have most definitely lost me as a customer for ever. PLEASE CLOSE THIS ACCOUNT