FNB the worst bank ever

If it was possible to give half a star I would do that. Avoid this bank at all cost. I’ve been extremely unhappy with the service I’ve received from FNB, especially related to my FNB Connect device and trying to close my bank account. I currently have a phone contract with FNB Connect, and I’m ready to settle what I owe on the device so I can move on and close my FNB account. But FNB is making it impossible for me to do that.

I reached out via the Secured Chat for assistance, only to be completely ignored and dismissed. The assistant Dinah was chatting with gaslighted me, avoided my questions, and then abruptly ended the chat without helping. This was incredibly hurtful and unprofessional. I was already frustrated, but being treated like this made me feel disrespected and invisible.

After that, I went to an actual FNB branch to try and get help in person. My time was again wasted. I sat there for over an hour just trying to get in touch with someone from the FNB Connect department. Still, no proper help was offered.

At this point, I’m beyond disappointed. I was even willing to keep my funeral cover with FNB, but now I want absolutely nothing to do with this bank or its products and it’s entire existence. This entire experience has been exhausting, frustrating, and honestly painful. I feel trapped and unheard by a bank that’s supposed to care about its customers.