FNB - The WORST bank EVER

I decided to open up an FNB cheque account, mainly to see if it would be worth while to switch banks completely. This experience has been the worst ever! I app**** for the card on the 27/08. When the couriers delivered the card, I submitted copies of my ID and Proof of address, FNB claimed they did not receive this so my account could not be activated. I emailed the documentation through to them on the 13/09, gave them a few days to respond but still the card was not activated. I complained about this on their website and on the 23/09 someone called me to find out what the problem was, I advised her of the situation, still nothing happened, she said she would speak to the call centre agent that assisted me. I ended up going to the bank on Saturday, 28/09, with the physical documentation again. The consultant scanned it in, in front of me and loaded it on the system. I received confirmation of activation. Today, 2/10, I try to use the account as I deposited money into it and wanted to make an online purchase, but the transactions keep declining, I call in to find out what the issue is, I am told that the account is not active, documentation is outstanding. I say that's not possible, I went in physically with the docs. I was transferred to some other department, still on hold - 33 minutes and counting! Really? Is this acceptable? I'm at my wits end