FNB - The worst bank EVER

The new voice assistant does not recognize my ID. Secure chat does not work. I can't transact on my account.

I have two private bankers. Private bankers aren't available and redirects your call to the voice assistant. I have a dispute on my cheque account, there are policies deducted from my account which I have not approved. FNB gave me a covid assistance loan, also not approved by me, where they deducted monthly installments from, even though my installments already went off my cheque account. No one knows where the funds went. I have since settle the covid loan account. Still the funds are missing. I also can't pay funds into my credit card

Wesbank refunded my account with fees that were deducted, on 3 vehicles, financed 9 and 6 years ago respectively. The complaints page on the FNB website does not have a send button. It's impossible to contact this bank.

Still they see it fit to blacklist me, leaving me with no assistance. I think I should go the legal route. I am tired of being *****ed over.