FNB - the worst bank ever

I'm a new FNB customer and today after attempting to use my cheque card, I tried to call their care line only to never get through as they were experiencing high call volumes (most likely due to other dissatisfied customers). I then drove to the Woodlands branch to find out what the problem is only to find out that they've frozen my account for a document outstanding wrt to proof of residence! I received no warning of this although they claim they sent an SMS on the 24th - if I had received this SMS I would definitely have acted on it in order to avoid the inconvenience I've experienced today! I'm curious as to how one opens an account if FICA docs aren't in place???!!!<br> <br> Worst of all they couldn't offer to unfreeze the account for 24 hrs so I could bring the document. When I mentioned that I find this a good enough reason to close my account their attitude remained one of disinterest to assist - apparently FNB does not value customers!!! I specifically opened an FNB account because I've had multiple people telling my how good they are - I can unfortunately not say that ANY of my experiences in opening either of my accounts have been good!<br> <br> Very disillusioned!