FNB; the worst!

Dear FNB, you just continue to disappoint... So I had to get a new card from FNB as my old card expired. I went throught the entire process to get a new card (had to do it online/on the app and no branch assistance available) which was not great. I requested at the beginning of Dec’20 that the card be delivered to the Stellenbosch Neelsie branch and the lady reassured me that it’ll take 3-5 days. On 18 Dec (without receiving any phone call/text/email) I went to the branch to find out why more than 2 weeks have passed without getting any feedback. Surprise surprise, the branch closed on 13 Dec only to re-open 11 Jan’21. I called FNB and spent ages waiting for assistance. After expalining my predicament (please bear in mind I don’t have a card) the lady assured me that they will arrange for the card to be delivered to me personally by a courier, and she’ll contact me to confirm the delivery address... this is more than 3 weeks ago and I have receivd NO call/text/email up until today. I went to the Stellenbosch Neelsie branch today again to ask what the heck is going on, and the lady told me that they don’t have my card and it ‘might’ be at one of their other Stellenbosch branches... I have to call the call centre again. I waited 30min for assistance and to no avail, and still I don’t have my card 6 weeks after finalising my request. FNB, this is truly the worst client experience that I have encountered (and I am comparing it to the likes of SAA, Telkom, etc). You just simply don’t care. If this is how a private institution treat their customers, you really do not deserve to be successful.