FNB the worse wver

I have been banking with FNB for over 30yrs and I have to say their customer service is by far the worse I have ever come across. Be it general banking, Wesbank or any of their different departments. You will never get assurance immediately. Consultants don't really care about customers notes are not made in the profile so each time you call you have to relate the entire story to somebody near. The secure chat is absolutely useless. The person in the chat won't even wait a minute for a response and will say thank you for chatting yet you have to wait almost 5 mins sometimes for a reply. I am fed up with FNB and am planning to shift to another bank